Customer Support Executive Thai Language

Descripción de la oferta

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.

Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.

Why this role matters
You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

What you'll actually do

Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
Update clients on their request statuses accordingly.
Verify documents submitted by clients on an hourly basis.
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
Achieve quarterly KPI targets set by the customer support manager.
Perform other ad hoc tasks assigned by the customer support manager.
Who we’re looking for
Minimum of 1 year of experience in a customer service-related role
Fluent communication skills in English
Native speaker of Thai language
Strong client-facing and communication skills
Troubleshooting and multitasking capabilities
Customer service orientation
Minimum Bachelor’s degree in business administration or a related field
Self-motivated and highly reliable personality
What we offer along the way
Competitive salary and annual performance bonus
Full relocation support for you and your family — flights, housing, visas, and legal assistance included
Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
Unlimited learning opportunities: external courses, English lessons, career and leadership development
Education allowance covering school and kindergarten fees
21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
“Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
Employee share scheme — grow with us
At Exness, we know that changing jobs - and changing countries - is a big step. That’s why relocation with Exness is different. We make it smooth, supported, and truly life-changing.

Meal and transport allowance
Free gym membership and monthly wellness allowance for your sport or fitness of choice
Holiday flight and accommodation coverage after 1 year of service
What your journey looks like
First interview (up to 40 minutes)
English Assessment (30 minutes)
Written Capability Test (15 minutes)
Verbal Capability Test (15 minutes)
Final interview with your future team (1 hour)

Requerimientos

• Educación mínima: Universidad
• 3 años de experiencia
• Disponibilidad de cambio de residencia: Si

Palabras clave: apoyo, support, soporte, directivo, mando, gobierno, regencia, executive, managing, ejecutivo

Hace 2 días (actualizada)

Acerca de EXNESS CUSTOMER SERVICES (UY) S.A.

Exness is a multi-asset, tech-focused broker utilizing advanced algorithms for enhanced trading conditions. We set out in 2008 to balance ethics and technology to reimagine how the ideal trading experience could be. Today, as a leader in the industry of CFD trading, servicing over 800,000 active traders, we know we’re on the right path.

We built our proprietary trading features so we could offer something unique, something no other broker had ever attempted. We were the first to offer...

Exness is a multi-asset, tech-focused broker utilizing advanced algorithms for enhanced trading conditions. We set out in 2008 to balance ethics and technology to reimagine how the ideal trading experience could be. Today, as a leader in the industry of CFD trading, servicing over 800,000 active traders, we know we’re on the right path.

We built our proprietary trading features so we could offer something unique, something no other broker had ever attempted. We were the first to offer traders instant withdrawals, stop-out protection, and more—features that give traders an edge.
Our better-than-market conditions aren't just for traders. We're proud to be a globally recognized employer among the Best Places to Work ©.

Exness is a vibrant global community of over 2,100 tech experts and visionaries from 98 nationalities, collaborating across 5 continents and 15 welcoming offices. Together, we are shaping a marketplace unlike any other.

Join us to build a dynamic career in a supportive environment that encourages growth and innovation and embark on an enriching career journey in our Uruguay office, where we focus on customer and technical support to our Latin America clients. Take on exciting challenges, unleash your creativity, and contribute to delivering exceptional solutions for a client base of hundreds of thousands of users in Latin America.